Now let’s look at an interesting technique called “Heart-Head-Hands”. This technique provides a framework to organize and send your microlearning modules. This helps in maximizing the interest of the learners and their knowledge retention.

Here is how the technique works:

• Heart: This is the emotional hook that you need to establish at the beginning (before sending the actual training content). Try to get the learner to care about what you have to say by striking an emotional chord with them. Send microlearning feeds on:
  
  • What topics you are going to cover in the next one week or 15 days
  • What knowledge are you are trying to reinforce
  • What outcome do you expect out of it
  • What is in it for them

  What to use: Infographics and videos

• Head: This is where you provide the learners with the actual training content. Send one microlearning feed every day or once in 3 days. Make sure not to overwhelm your learners by limiting to only one concept per microlearning.

  What to use: Infographics, videos, and podcasts

• Hands: Finally, wrap things up by reinforcing practical knowledge. Send feeds on:
  
  • Real-life scenarios
  • Realistic customer conversation examples
  • Appropriate actions that should be taken in various work scenarios
  • How to apply a concept they have learned in a realistic scenario etc

  This provides hands-on knowledge to your learners.

  What to use: Storyboard